Experience Design at ISOBAR is more than advocating for users. It's about imagining and designing experiences that go beyond the utility and usability of the product or service, and focus on the value they will have in the lives of people. That means it's not only a matter of designing how users will interact with a product or service, but answering why this product or service will matter to people.

THE ROLE YOU'LL PLAY:

  • Conduct consumer and competitive researches
  • Organize and facilitate workshops with various teams and stakeholders
  • Identify key strategic design insights to drive projects and how to implement them in multiple channels
  • Identify the best methodology to adopt considering the client reality and their objectives
  • Provide deliverables including prototypes, wireframes, user flows, use cases, user scenarios, customer journeys, service blueprints, etc.
  • whatever is needed to ensure the success of the project
  • Present various aspects of the customer experience to internal teams and clients
  • Identify and understand the client business context, demands and opportunities
  • Work collaboratively with other teams and client to integrate a design-oriented thinking in every project
  • Coach and mentor teams to continuously improve the experience design work

ABOUT YOU :

  • You have 6+ years' experience in CX / UX / Service Design working in digital agencies, design studios / consultancies, startups and/or in-house design teams
  • You successfully launched projects that demonstrate conceptual and analytical thinking
  • You know best practices but also know when to challenge them
  • You are organized and able to switch between different projects in a fast-paced environment
  • You understand integrated customer experiences, design and product strategy, and design principles
  • You master product and service design, and are up-to-date with the latest trends
  • You are multidisciplinary and proactive
  • You are not afraid to get hands-on and lead by example
  • You have strong written and verbal communication and storytelling skills
  • You are a natural leader and respectful with teammates
  • You speak fluent French



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